Return Policy

Last updated July 25, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@alisterscigarclub.com to obtain a Return Merchandise Authorization (RMA) number. In the email, provide your order number, what you are returning, and the reason it is being returned. After receiving a RMA number, place the item securely in its original packaging and RMA Number, and mail your return to the following address:

A Listers Cigar Club
Attn: Returns
RMA #
1 Prindle Lane
Danbury, CT 06811
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service email address below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
customerservice@alisterscigarclub.com